Mini Zines
An open letter to Customer Centric organizations. If you say you're Customer Centric, then ⤵️ * Do: design products and services so that people don't want to leave * Don't: design products and services so that people cannot leave even if they want to... Customer Retention is
Mini Zines
Leadsticks is my new leadership zine and your new issue is out now. Read the digital edition here. Subscribe here. Join the print edition waitlist here. De-scaling an agile transformation is a viable option, but it must be accompanied with a benefit hypothesis. Here are 4 key questions you might
For Awesome Leaders like you, here's a lightweight, 100% private and 100% yours Flow Metrics Calculator that might help you improve any workflow of your choice. Benefits: * Launch your ideas faster. * Increase your creative output. * Get tighter feedback loops from your customers. * Experience more often the happiness of
Mini Zines
The Retrospective is, by far, the most important event of an agile team. However, there's a crucial aspect no one talks about. Keep reading to find out. What’s the secret: The Retrospective it’s just 50% of the work. The other half is to actually implement what
Mini Zines
If you help others grow, this two questions might interest you. Was this forwarded to you? Subscribe for free. Question #1: “What did you learned?” Why it matters: opportunities for improving things around get lost every time we emphasized on getting results only. When to ask this: every time your
Mini Zines
Want to get familiar with Business Agility? This is what I'd tell you if I only have 2 minutes of your time: Index: * A tactical definition * A formal definition * A thing to be aware of... * A PDF to study Was this forwarded to you? Subscribe for free. A
Mini Zines
If you aim to give your customers less excuses and more delight, then Action #2 might come in handy. Plus, this is the quick one. Want to stay on the loop? Subscribe for free. Action #2: Remove a Big Barrier, in 3 Months or Less "I'm sorry,
Mini Zines
If you run the show, this might interest you. If you advise someone who does, this might interest you too. Want to stay on the loop? Subscribe now. Business Agility it's a superpower. A coveted one. It gives your company the ability to adapt and deliver solutions as
Mini Zines
Many things have been said about these two, but not so much about how to use them in conjunction. Hence, my purpose in this post is to share with you how I use them together. But first, why should you use them together? In my opinion, Design Thinking has something