Pro-tips

Customer retention is a trap!

Be careful, it's a trap!

An open letter to Customer Centric organizations.

If you say you're Customer Centric, then ⤵️

Do: design products and services so that people don't want to leave
Don't: design products and services so that people cannot leave even if they want to...

Customer Retention is a trap! Customer Delight is a blast!

Enjoy your day!

PS: Leadsticks is my new leadership zine and your new issue is out now. Read the digital edition here. Subscribe here. Join the print edition waitlist here.

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