Pro-tips

Customer retention is a trap!

Be careful, it's a trap!

An open letter to Customer Centric organizations.

If you say you're Customer Centric, then ⤵️

Do: design products and services so that people don't want to leave
Don't: design products and services so that people cannot leave even if they want to...

Customer Retention is a trap! Customer Delight is a blast!

Enjoy your day!

PS: Leadsticks is my new leadership zine and your new issue is out now. Read the digital edition here. Subscribe here. Join the print edition waitlist here.

Let's work on what you deem important

Last week I nudged you to take your time to craft your OKRs, so you could make the most of this acronym. Also, I promised you a way to hack dogma. In other words, I promised you wouldn't need to read the "manual" in order to

OKRs are frustrating but not mandatory

Leadsticks is my new leadership zine and your new issue is out now. Read the digital edition here. Subscribe here. Join the print edition waitlist here. We don't like to waste our time and we want great results indeed. That's why we plug & play OKRs

6 Ways to Avoid Mentoring Fright

To mentor someone can be daunting, more so when your mentee happens to be an experienced and laureate leader. Multiply your number of mentees by 15, add 45 minutes as your timebox, and consider the ever existing temptation of people multitasking during remote meetings, and you'll get "

I Asked Ed Wisniowski to Boost Your Resilience Today!

"Resilience is NOT about heroic postures or phony displays of machismo; it is about suffering failure, humiliation, and disappointment and having the strength to persist." Today we have resilience pro-tips from a leader I've learned a ton from. Meet Ed Wisniowski, a software development veteran and

An open letter to Customer Centric organizations.

Read more

Let's work on what you deem important

OKRs are frustrating but not mandatory

6 Ways to Avoid Mentoring Fright

I Asked Ed Wisniowski to Boost Your Resilience Today!